FAQ

Q: How do I access my archived faxes that are older than 90 days?
A: You will need to contact the FaxFX Support Department for assistance.
Tue, 23 Oct, 2018 at 9:32 AM
Q: How Do I Increase My Debit Order Amount?
A: To change your debit order amount to another FaxOut credit package, send an email with your account details and which package you wish to change to, to ac...
Tue, 23 Oct, 2018 at 9:34 AM
Q: How Do I Send a Fax Using Email to Fax?
A: 1. Open a new email 2. Enter the fax number of the person you wish to send a fax to, followed by @faxfx.net in the To field – example: 086xxxxxxx@faxfx....
Tue, 23 Oct, 2018 at 9:35 AM
Q: How Do I Unsubscribe From a FaxOut Credit Subscription?
A: To unsubscribe from a FaxOut credit subscription, send an email with your account details and which package you wish to unsubscribe from, to accounts@fax...
Tue, 23 Oct, 2018 at 9:38 AM
Q: How do I unsubscribe from the Fax to Email service?
A: To unsubscribe from the Fax to Email service, click on the link at the bottom of the welcoming email you received when you activated you account. The uns...
Tue, 23 Oct, 2018 at 9:38 AM
Q: How is FaxOut billed and what are the costs?
A: FaxOut is billed per minute and is based on a pre-paid system. For international rates go to http://www.faxfx.net/index.php/rates The South African rate...
Tue, 23 Oct, 2018 at 9:39 AM
Q: I forgot my password, now what?
A: On the login screen to your Fax to Email account you can click on the Forgot Password? link to reset your password. This will direct you to a page where ...
Tue, 23 Oct, 2018 at 9:40 AM
Q: Is Fax to Email free?
A: Yes, if you choose a FaxFX 0866-number you do not pay anything for receiving faxes. There is no sign-up or monthly subscription fee. This service will re...
Tue, 23 Oct, 2018 at 9:41 AM
Q: Is it possible to block faxes from a certain number?
A: No, unfortunately we cannot control who sends a fax to a specific fax number.
Tue, 23 Oct, 2018 at 9:42 AM
Q: What are FaxOut credits and what is it for?
A: FaxOut is an additional service that we offer that enables you to send faxes from your computer. The FaxOut Service is based on a pre-paid billing system...
Tue, 23 Oct, 2018 at 9:43 AM